Last modified: January 8, 2020
Katecho, LLC and Surmasis, LLC (herein collectively referred to as “Katecho, LLC”) are Iowa Limited Liability Companies, duly organized with a principal place of business located at:
4020 Gannett Avenue
Des Moines, Iowa 50321
Telephone (515) 244-1212
We are committed to protecting the privacy of our customers and visitors. This statement details the steps we take to protect personal information provided on our website. It describes the types of personal information that we collect, the purposes for which we use such information, and the choices our users have regarding our use of it. The steps we take to protect personal information and how it can be reviewed and corrected are also covered here. By accessing our website, users are consenting to the information collection and use practices described in this privacy statement.
Our collection of information
During a visit to https://www.katecho.com, we collect a variety of information directly from visitors and customers. Anyone can visit our site without entering any personal information. On certain pages, users will be asked for personal information to provide a service or carry out a transaction that they have requested. The personal information we collect from a user in any of these circumstances may include:
- contact details, such as a user’s name, company/organization name, e-mail address, telephone and fax numbers, and physical address;
- information about the user’s company/organization and role;
- country of residence;
- email marketing preferences;
- information used to facilitate the use of our websites;
- inquiries about and for our services;
- information that assists us in identifying the services that best meet visitors’ needs;
- event and service registration information;
- feedback from users about our websites and about our products and services in general;
- We also collect and securely store information about our customers from sources other than our websites.
Information we collect from visitors to our web site
Web Server Log Files
As is common with websites providing e-commerce services, a record of all visits to Katecho, LLC’s site is stored on our web servers. These log files include data that is not associated with any visitor’s identity that is not used to associate with personally identifiable information provided by any visitors to our sites. Information collected in these logs includes details such as a visitor’s IP address, browser type, referring page and time of visit. We also collect information about visits to our sites, including what pages are viewed, the number of bytes transferred, the links clicked, the materials accessed, and other actions taken within Katecho, LLC’s site.
Many of the advanced functions available to users of our site require the use of files called cookies, which store a small digital record of user preferences and recent activity on our visitor’s computers. While cookies are not required in order to browse our site, they are an integral part of the browsing.
When customers request information through the Katecho, LLC site, we gather the email address and provided. Email addresses provided to us are stored securely on our servers.
How we use the collected information
We use our subscriber’s personal information to deliver information and communicate in a permission-based manner, facilitating the use of our websites. In order to offer a more consistent experience in interactions with Katecho, LLC, information collected by our websites may be combined with information we collect by other means.
Web Server Log Files
We use the information collected in our server logs to analyze how visitors use our sites, to improve the efficiency of our systems and to enhance the quality of the user experience on our sites. This data is useful in analyzing the performance of the hardware and software that run our sites, as well as supporting the analysis of site security. All users have a “right to be forgotten” and may request so by calling our offices at 515-244-1212.
Cookies and Tracking Pixels
We may use session cookies to store elements of user profiles, to facilitate movement around our site and other information useful in administering the session. We may also use this information to make our websites easier to use by eliminating the need for customers to repeatedly enter the same information or by customizing our site to their particular preference or interests. Our sites also may contain electronic images known as tracking pixels that allow us to count the number of users who have visited those pages.
We use Google Analytics, Google AdWords Conversion tracker, and other Google services that place cookies on browsers visiting our websites. These cookies are set and read by Google, and they are used to increase the effectiveness of our websites for our visitors. To opt out of Google tracking, please visit this page.
We may use Google AdWords re-marketing to market our sites across the web, which places a cookie on browsers visiting our sites. Google reads these cookies and may serve ads on other sites based on pages and products viewed on our sites. You may opt out of this advertising program by visiting Google’s opt out page. If you are concerned about 3rd party cookies served by other networks, you should also visit the Network Advertising Initiative opt-out page.
Email addresses provided to us for the purpose of communicating or inquiries are used in the course of communications regarding services and will be added to our email marketing list with the option to opt out at any time. It is the policy of Katecho, LLC not to sell, rent, lease or otherwise distribute email addresses of our customers to any third parties for any purpose.
With our customers’ permission, we may use their personal information gathered via our website to inform them of products or services available from Katecho, LLC. When collecting information that might be used to contact customers about our products and services, we will always provide the opportunity to opt-out of receiving unsolicited communications. Moreover, each unsolicited e-mail communication we may send will include an unsubscribe link allowing customers to stop delivery of that type of communication. If they elect to unsubscribe, we will remove them from the relevant list immediately.
Data Storage/Data Retention Policy
Records of online customer communications are stored securely on our servers and platform, and accessible to members of Katecho, LLC’s employees. We will retain records of those communications unless requested otherwise by the contact. We consider our contacts, whether they are active clients or not, an active contact in the course of doing business, unless otherwise requested.
Our use of web analytics
Katecho, LLC uses industry standard web analytics to track web visits. Users may opt out of web analytics by installing the following tools on their computer. Please visit https://tools.google.com/dlpage/gaoptout for more information.
Disclosure of personal information
Except as described below, personal information provided to Katecho, LLC through our website will not be shared outside of Katecho, LLC without permission. Katecho, LLC contracts with other companies to provide services on our behalf, such as hosting websites, sending out information, processing transactions, and analyzing our websites. We provide these companies with only those elements of our customers’ personal information they need to deliver those services. These companies and their employees are prohibited from using that personal information for any other purpose.
We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.
Katecho, LLC is committed to protecting the security of the non-public personal information shared with us by our contacts. We maintain physical, electronic and procedural safeguards to help protect that non-public personal information from unauthorized access, use, or disclosure.
Reviewing personal information
Contacts may request to review and correct any personal information collected via our websites, or request Katecho, LLC to stop using it by contacting us at 515-244-1212. We may take steps to verify the identity of the person making the request before providing any access to personal information. Contacts can help us to maintain the accuracy of their information by notifying us of any change to their mailing address, phone number, or e-mail address.
Children's online privacy
Katecho, LLC is committed to protecting the online privacy of children. Our websites and online marketing activities are designed and intended for a business and professional audience and are not meant to market directly to children. To protect the privacy of children, Katecho, LLC websites and mobile applications do not knowingly collect personal information from anyone under the age of 13 without prior parental consent. If you believe we may have collected information from your child without your consent, please contact us at 515-244-1212 to inform us of this collection, and we will work to correct the situation in a timely manner.
What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Katecho for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Katecho correct any information you believe is inaccurate. You also have the right to request Katecho to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Katecho erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Katecho restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Katecho’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Katecho transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Call us at: 515-244-1212
Or write to us: KATECHO@KATECHO.COM
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Address: 4020 Gannett Avenue
Des Moines, Iowa 50321
Changes to this privacy statement
Katecho, LLC may occasionally update this privacy statement. When we do, we will revise the “last updated” date at the top of the privacy statement.